Incident Management

Streamline your response to incidents to resolve and conclude faster

Respond. Resolve. Conclude.

Does your company have a refined incident response system in place? Use Conclude to run incident workflows directly from Slack. Capture relevant data, set the severity level, assign a lead and engage the right people inside a dedicated Slack channel.

Get started with Conclude

Automate processes with no-code smart workflows

Use customizable, no-code smart workflows to manage all types of incidents Conclude can be used by different departments and teams! Integrate with Jira, email, web forms, or SMS. Configure Conclude to send messages to key stakeholders for critical incidents.

What our customers say

“Conclude has dramatically changed how we respond to and track customer-facing outages and other incidents. Now we can instantly create focused, cross-team channels for each incident, which are branched off our main incident channel.

This branching allows the 330+ people on our main channel to easily see if an incident is being worked on and where to get more details. Dedicated incident channels also allow us to keep the main channel conversation clear and focused on new alert while helping with incident tracking, root cause analysis, and documentation.

As well as speeding up our response time, each channel captures an incident’s discussion and any relevant files in one location, making it even easier to reference them in Jira tickets and wiki pages.”

Patsy Ames
Technology Service Manager, Cengage

Data-driven insights for better incident analysis

Use the Conclude Dashboard to get insights at a glance. Filter by time periods and select different visualization types, including the number of incidents, severity levels, response, and resolution times.

Run incident retrospectives and postmortems

Create a timeline to understand the main cause of the problem and what actions were taken. Detect trends and anomalies for continuous improvement and communicate insights with key stakeholders.

Inactivity timer to stay on top of incidents

The inactivity timer sends reminders to an activity channel if there have been no comments during a specific time period. Reduce delays and shorten incident resolution times. Configurable to your organization’s preferences.

Information is archived – but never lost

Data from each incident is captured in a dedicated Slack activity channel. Once the incident is resolved and concluded, it is archived but still available permanently from the Conclude Dashboard (our web-based UI) so you never lose track of important information.

Get started with Conclude in six steps

Create a timeline to understand the main cause of the problem and what actions were taken. Detect trends and anomalies for continuous improvement and communicate insights with key stakeholders.

1 - Install the app in your incidents Slack channel

2 - Create a new incident and add some details

3 - Set the severity level and assign an owner

4 - Invite people to view the dedicated channel

5 - Communicate updates to different stakeholders

6 - Respond. Resolve. Conclude.

Connect. Collaborate. Conclude